Skill development training in management, direct marketing, customer service and call centres.

Throughout the world and in particular in developing countries, organizations are under growing pressure from their stakeholders, and in particular, their customers, to dramatically improve their overall service delivery and specifically, their customer service and customer satisfaction ratings in relation to sales and after sales support.

Organisations wishing to train up to twenty five staff at a time using their own facilities can take advantage of our in-house training courses in customer service, coaching and mentoring, call centre agent training, call centre metrics, shift management, agent retention strategies, telemarketing and telesales.

All training courses have been developed by South Africa based Jeanine Bowen who is a highly competent facilitator with masses of experience in training in Nigeria and Ghana.

Let us help you change your company or organisation into a centre of excellence.